tag:blogger.com,1999:blog-6318055043707993918.post2907719178316086097..comments2024-02-20T02:12:18.090-05:00Comments on THE WANDERING TAX PRO: I AM NOT AN ERO!Robert D Flachhttp://www.blogger.com/profile/06034127763662917220noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6318055043707993918.post-22001897533111871322011-01-27T10:59:34.350-05:002011-01-27T10:59:34.350-05:00There seem to be more flaws than ever in the softw...There seem to be more flaws than ever in the software we use at VITA sites, TaxWise. This is not just based on my experience but on the complaints I have seen from paid preparers. <br /><br />The flaws have not affected the accuracy of our taxpayers' returns, due to the fact that we have an elaborate quality review process, including comparing the computer-generated return with hand-done pro forma 1040, but they have created a lot of extra work for me and for my students. <br /><br />I don't know how much the program costs paid preparers--the IRS purchases it for VITA sites so I don't see the price tag--but I am sure it must cost a lot. The many hours of customer support CCH staff spends dealing with all the flaws are expensive to pay for, and that has to be recouped in the cost of the product.<br /><br />However, if Congress would stop with the procrastinating and the last minute "bed buffaloes" they insist on inserting into the tax code at the end of each year (with this year being even worse than usual), and if Congress would get serious about tax simplification, I think it would be straightforward for software companies to design inexpensive and reliable software.<br /><br />Those are big "ifs."Mary O'Keeffehttp://bedbuffalos.blogspot.com/noreply@blogger.com